Shipping policy

At ONCE 11:11 ONCE, we strive to deliver your products as quickly and efficiently as possible so that you can enjoy your purchase at the earliest. Below, you’ll find our shipping policy:

1. Shipping Times: Deliveries are generally made within 3 to 5 business days from the moment your purchase is confirmed. Please note that this time may vary depending on your location and product availability.

2. Peak Seasons: During high-demand periods, such as special promotions, seasonal sales, or holidays, shipping times may extend beyond 5 business days. We recommend placing your orders in advance to avoid delays.

3. Order Processing: All orders are processed Monday through Friday, excluding holidays. Orders placed after 12:00 p.m. will be processed the following business day.

4. Order Tracking: Once your order has been shipped, you will receive an email with a tracking number so you can follow your shipment at any time.

5. External Delays: While we do our best to meet the estimated delivery times, shipping may be affected by circumstances beyond our control, such as carrier delays, adverse weather conditions, or customs regulations. In such cases, we will notify you as soon as possible.

If you have any questions or need assistance with your shipment, please don’t hesitate to contact us through our CONTACT section. We’re here to help you at all times!